Hotelzon International

Customer Satisfaction Survey for Hotels

I am a

Hotel user, single hotelHotel user, chain level

I find WebConnect tool easy to use

Strongly agreeAgreeDisagreeStrongly disagreeNo experience

I find WebConnect functionalities very valuable to our hotel

Strongly agreeAgreeDisagreeStrongly disagree

Distribution channel offered by Hotelzon has increased our sales

Strongly agreeAgreeDisagreeStrongly disagree

Technology provided by Hotelzon is useful

Strongly agreeAgreeDisagreeStrongly disagree

My problems are taken care of by Hotelcare

Very wellWellQuite wellPoorlyNo experience

Would you recommend our company to other hotels?

Very likelyLikelyMaybe notNo

I can find the information I need from the Hotelzon web pages

Strongly agreeAgreeDisagreeStrongly disagreeI haven't visited the Hotelzon webpage

I find the newsletter information useful

Strongly agreeAgreeDisagreeStrongly disagreeNo experience

Overall satisfaction with our services is

Very goodGoodAdequatePoorVery poor

If you were unsatisfied or gave less than satisfactory grade to some of the questions, please tell us why

We are pleased to receive your comments and suggestions to improve our customer service level

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