Hotelzon International

Customer Satisfaction Survey for Corporations, Agencies and Travelers

I am a

Traveler Travel secretary/bookerTravel ManagerOther

Do you have a password to access the Hotelzon system?

YesNo

I have used Hotelzon for booking domestic/international hotels

Less than one yearOne year to three yearsMore than three years

I have made the following hotel bookings via Hotelzon

Domestic hotel bookingsInternational hotel bookingsBoth

What channels have you used for booking hotels?

Online Call Center Mobile

I think that the Hotelzon Online system is easy to use

Strongly agreeAgreeDisagreeStrongly disagreeNo experience

Hotel inventory provided by Hotelzon fulfills our needs/requirements

Strongly agreeAgreeDisagreeStrongly disagree

Hotelzon provides low rates

AlwaysSometimesRarelyNever

I find Hotelzon reporting tool very useful

Strongly agreeAgreeDisagreeStrongly disagreeNo experience

My problems are taken care of by Account management

Very wellWellQuite wellPoorlyNo experience

The process for getting your problem resolved overall was?

Very goodGood AveragePoorVery poorNo experience

Call Center handled my call quickly

Strongly agreeAgreeDisagreeStrongly disagreeNo experience

How would you describe the customer service of the Call Center?

Very goodGoodAdequatePoorVery poorNo experience

Would you recommend our company to others?

Very LikelyLikelyMaybe notNo

I can find the information I need from the Hotelzon web pages

Strongly agreeAgreeDisagreeStrongly disagreeI haven't visited the Hotelzon webpage

I find the newsletter information useful

Strongly agreeAgreeDisagreeStrongly disagreeNo experience

Overall satisfaction with our services is

Very goodGoodAdequatePoorVery poor

If you were unsatisfied or gave less than satisfactory grade to some of the questions, please tell us why

We are pleased to receive your comments and suggestions to improve our customer service level

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